In our recommendations, we suggest the following roles:
- Instructor (cannot be shared with any other role): actively sharing their screen and presenting the lesson content.
- Helper-Technical: responsible for watching for students reporting problems in the chat and providing assistance.
- Helper-Facilitator: responsible for monitoring the room for muting students (requires host or co-host status on Zoom), watching for student questions across platforms. Optionally, depending on instructor preference, they may facilitate QandA sections if the instructor needs a moment to step away, loses connection, or needs a moment to review their notes.
- Helper - Breakout manager: uses host status on Zoom to create and assign breakout rooms as needed
Reports are showing some variation in how these are applied. That’s great, but if there’s a better/simpler way to allocate responsibilities, we should update this section to reflect that.